Use Cases | QSR Processes
Due to the nature of the format, creating a good in-store customer experience is a lot more challenging in QSRs than in dine-in restaurants. Processes (and process standardisation across stores) play a big part in a more delightful customer experience.
Also, while QSRs have a lot of tech in place on the front-end for POS, customer acquisition and marketing, their backend is traditionally run on paper, spreadsheets and chat. This makes the backend highly inefficient and less profitable.
Our software not only solves these problems, but also handles the people processes. It also helps standardise quality processes in central kitchens. Automatic escalations and notifications reduce chaos, and in-depth analytics and insights enable better decision making.
Also, while QSRs have a lot of tech in place on the front-end for POS, customer acquisition and marketing, their backend is traditionally run on paper, spreadsheets and chat. This makes the backend highly inefficient and less profitable.
Our software not only solves these problems, but also handles the people processes. It also helps standardise quality processes in central kitchens. Automatic escalations and notifications reduce chaos, and in-depth analytics and insights enable better decision making.
Process Use Case Examples
Outlet opening / closing checklists
Central kitchen quality checklists
Outlet / kitchen checklists scheduling
Outlet / franchisee audits
Central kitchen quality audits
Outlet / kitchen audits scheduling
Outlet operations related tickets
Payslip / HR operations related tickets
IT operations related tickets
New outlet rollout projects
Marketing projects
New rollout projects (Gantt Chart)
Tasks assigned from checklists / audits
Tasks assigned from projects
Tasks assigned from tickets