Due to the nature of the format, creating a good in-store customer experience is a lot more challenging in QSRs than in dine-in restaurants. Processes (and process standardisation across stores) play a big part in a more delightful customer experience.

Also, while QSRs have a lot of tech in place on the front-end for POS, customer acquisition and marketing, their backend is traditionally run on paper, spreadsheets and chat. This makes the backend highly inefficient and less profitable.

Our software not only solves these problems, but also handles the people processes. It also helps standardise quality processes in central kitchens. Automatic escalations and notifications reduce chaos, and in-depth analytics and insights enable better decision making.