Retail companies are increasingly following an omni-channel strategy to stay ahead. Offline stores are becoming more experiential for brand building and better customer experience, while online stores are now focusing more on reliability and service to win even more customers. Processes (and process standardisation) play a big part in this changing paradigm.

Also, while retailers have a lot of tech in place on the front-end, their backend is traditionally run on paper, spreadsheets and chat. This makes the backend highly inefficient and less profitable.

PeakScale's software not only solves these problems, but also handles the people processes. Automatic escalations and notifications reduce chaos, and in-depth analytics and insights enable better decision making.

Store Checklists

Daily checklists for store opening / closing, visual displays, ambience, etc

Weekly / monthly audit checklists to ensure compliance to processes and benchmarks

Franchisee checklists to ensure process standardization

Schedule audits along with reminders

Attach images to highlight non-compliance

Geo-fencing / Geo-location to avoid fake entries

Download PDF reports of checklists and audits

Analytics to compare target v/s actual process performance by store, region, etc

Automatic escalations and notifications based on various parameters

Quality Checklists

Implement quality checkpoints at the backend - packaging / procurement / production

Attach images to highlight non-compliance

PDF quality reports

Analytics to compare target v/s actual process performance by department, person, etc

Automatic escalations and notifications based on various parameters

Tasks

Non-complied processes from various checklists automatically added to tasks for rectification

Assign person, priority and due dates

Track overdue, pending and completed tasks

Reminders to complete tasks

Analytics to identify recurring delays by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Project Tracking

Create project trackers and playbooks for operations and marketing

Assign person, priority and due dates

Track overdue, pending and completed tasks

Reminders to complete tasks

Analytics to identify recurring delays by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Help Desks

Setup HR, IT or Finance help desk for employees

Assign person, priority and due dates

Track overdue, pending and completed tickets

Reminders to complete tickets

Analytics to identify recurring problems by person, department, region, etc

Automatic escalations and notifications based on various parameters

Analytics Dashboard

Get insights on store performance, people performance, training needs, salaries and customer satisfaction

Create custom analytics based on requirement

Generate analytics using data from external sources (API / Excel)

> 30% efficient than running processes on paper, spreadsheets, emails and WhatsApp