Due to the nature of the format, creating a good in-store customer experience is a lot more challenging in QSRs than in dine-in restaurants. Processes (and process standardisation across stores) play a big part in a more delightful customer experience.

Also, while QSRs have a lot of tech in place on the front-end, their backend is traditionally run on paper, spreadsheets and chat. This makes the backend highly inefficient and less profitable.

Our software not only solves these problems, but also handles the people processes. It also helps standardise quality processes in central kitchens. Automatic escalations and notifications reduce chaos, and in-depth analytics and insights enable better decision making.

Store Checklists

Daily checklists for store opening / closing, visual displays, ambience, etc

Audit checklists to ensure compliance to processes and benchmarks

Schedule audits along with reminders

Attach images to highlight non-compliance

Geo-fencing / Geo-location to avoid fake entries

Download PDF reports of checklists and audits

Analytics to identify recurring problems

Analytics to compare target v/s actual process performance by store, region, etc

Automatic escalations and notifications based on various parameters

Quality Checklists

Implement quality checkpoints at various stages

Attach images to highlight non-compliance

PDF quality reports

Analytics to identify recurring problems

Analytics to compare target v/s actual process performance by department, person, etc

Automatic escalations and notifications based on various parameters

Tasks

Non-complied processes from various checklists automatically added to tasks for rectification

Assign person, priority and due dates

Track overdue, pending and completed tasks

Reminders to complete tasks

Analytics to identify recurring delays by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Project Tracking

Create project trackers and playbooks for operations and marketing

Assign person, priority and due dates

Track overdue, pending and completed tasks

Reminders to complete tasks

Analytics to identify recurring delays by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

People Performance

Set employee KPIs and assign targets

Link KPIs to automatically pull data from checklists

Conduct performance reviews

Give actionable feedback with due dates

Schedule performance reviews along with reminders

Analytics to compare target v/s actual performance by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Training Needs

Identify training needs of employees

Schedule trainings

Track training effectiveness

Analytics to identify training needs by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Employee Records

Centrally maintain and access employee records and documents from anywhere

Analytics to track manpower by store, department, region, etc

Analytics to track salaries by store, department, region, etc

Analytics to track appraisal history of individual employees

Analytics to track exit reasons by person, store, department, region, etc

Automatic escalations and notifications based on various parameters

Help Desks

Setup HR, IT or Finance help desk for employees

Assign person, priority and due dates

Track overdue, pending and completed tickets

Reminders to complete tickets

Analytics to identify recurring problems by person, department, region, etc

Automatic escalations and notifications based on various parameters

Customer Feedback

Easily collect customer feedback

Track Net Promoter Score

Analytics to track customer feedback by client, store, region, etc

Automatic escalations and notifications based on various parameters

Analytics Dashboard

Get insights on store performance, people performance, training needs, salaries and customer satisfaction

Create custom analytics based on requirement

Generate analytics using data from external sources (API / Excel)